Digital Innovation

Sticking solely to familiar customer experiences doesn’t cut it anymore. Retailers need to invest in creative differentiation.

In episode 172 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Kevin Hourican, president of CVS Pharmacy, discusses how the drug store chain is investing in technology solutions that improve its customers’ experiences across all channels. Hourican offers insights into the ways that CVS is integrating its online and offline…

Total global retail sales in 2020 are projected to reach $27.73 trillion, up from $24.86 trillion in 2018. It's clear consumer spending is on the rise, but retailers now need to compete against not only other retailers, but the large e-commerce giants like Amazon.com that are also looking to capture their share of consumers’ wallets.…

A strong digital-in-store strategy can mean the difference between an inviting space and an area people pass without a second glance.

As part of our coverage of Total Retail's recently released Top 100 Fastest-Growing Retailers report, which ranks publicly traded retailers on year-over-year net sales growth, we will be highlighting a few of the companies on this year's list. We want to give you insights and analysis on how these retailers were able to grow sales…

Total Retail discusses findings from Groceryshop, predictions on the growth of online grocery sales, delivery strategies, and more.

In a keynote session at Groceryshop in Las Vegas earlier this week, Yael Cosset, chief digital officer, Kroger, was interviewed by Heather Haddon, a reporter at The Wall Street Journal, about the different ways the grocery retailer is transforming its business, with a specific focus on growing its digital operations. Here are some of the…

Sam's Club, the Walmart-owned retailer, is opening a new store in Dallas next week that will act as a testbed for cutting-edge technology. Jamie Iannone, SamsClub.com CEO and executive vice president of membership and technology, said in a blog post that the new club store will be a mobile-first shopping experience powered by the new Sam’s Club Now…

In a presentation yesterday at Groceryshop in Las Vegas, Rafeh Masood, chief digital officer at BJ's Wholesale Club, discussed how the membership-only warehouse club chain is organizing its business for a digital future. To close the session, Masood listed 10 ways that BJ's is making holiday shopping more convenient for its members. Updates to BJ’s mobile…

Gone are the days when commerce was a simple process of exchanging products and services. Now, it’s all about interactions that rely on technology to move goods and strengthen customer relationships. Companies need to evolve their interactions to support the buyer’s path to purchase and be fully integrated in digital commerce in order to survive.…