Digital Innovation
December 21, 2018 at 9:24 am
Joe Keenan discusses three key findings from Total Retail’s latest research report, The 2018-2019 Retail Technology Report.
December 10, 2018 at 2:46 pm
Here are three reasons retailers should incorporate chat apps into their customer service strategy this holiday season.
December 5, 2018 at 4:31 pm
From online furniture retailers to top beauty brands, augmented reality (AR) is quickly taking over the world of e-commerce.
November 21, 2018 at 11:47 am
The typical convenience store experience is the opposite of the convenience that most consumers are looking for. You wind up in the checkout line behind the guy who is indecisive on his cigarette selection, can’t remember his wife’s lottery numbers, and finally wants to pay for everything in pennies. Amazon’s Solution Amazon.com appears to have…
November 21, 2018 at 9:41 am
Sticking solely to familiar customer experiences doesn’t cut it anymore. Retailers need to invest in creative differentiation.
November 19, 2018 at 11:32 am
In episode 172 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Kevin Hourican, president of CVS Pharmacy, discusses how the drug store chain is investing in technology solutions that improve its customers’ experiences across all channels. Hourican offers insights into the ways that CVS is integrating its online and offline…
November 14, 2018 at 11:23 am
Total global retail sales in 2020 are projected to reach $27.73 trillion, up from $24.86 trillion in 2018. It's clear consumer spending is on the rise, but retailers now need to compete against not only other retailers, but the large e-commerce giants like Amazon.com that are also looking to capture their share of consumers’ wallets.…
November 9, 2018 at 10:17 am
A strong digital-in-store strategy can mean the difference between an inviting space and an area people pass without a second glance.
November 6, 2018 at 12:08 pm
As part of our coverage of Total Retail's recently released Top 100 Fastest-Growing Retailers report, which ranks publicly traded retailers on year-over-year net sales growth, we will be highlighting a few of the companies on this year's list. We want to give you insights and analysis on how these retailers were able to grow sales…
November 2, 2018 at 1:34 pm
Total Retail discusses findings from Groceryshop, predictions on the growth of online grocery sales, delivery strategies, and more.
