Digital Innovation

The key to changing this paradigm is in messaging platforms like Facebook Messenger, and now WhatsApp and Apple Business Chat.

Many retailers aren’t deploying end-to-end omnichannel strategies that will achieve a successful customer experience.

How do you get personalized content to the growing diversity of digital touchpoints at speed? The answer is Content-as-a-Service(CaaS).

AI is doing wonders to help online retailers establish more sustainable marketing plans. How are businesses applying this technology?

Here are four emerging FashTech trends that merchants are betting on that consumers might not yet be ready for.

7 out of 10 adults in the US, UK, Germany and France reported that they are willing to spend more to wait less.

Joe Keenan discusses three key findings from Total Retail’s latest research report, The 2018-2019 Retail Technology Report.

Here are three reasons retailers should incorporate chat apps into their customer service strategy this holiday season.

From online furniture retailers to top beauty brands, augmented reality (AR) is quickly taking over the world of e-commerce.

The typical convenience store experience is the opposite of the convenience that most consumers are looking for. You wind up in the checkout line behind the guy who is indecisive on his cigarette selection, can’t remember his wife’s lottery numbers, and finally wants to pay for everything in pennies. Amazon’s Solution Amazon.com appears to have…