Digital Innovation
August 26, 2020 at 10:21 am
In the first weeks of the COVID-19 pandemic, retailers raced to adapt their businesses to the new reality of shuttered stores and shelter-in-place orders. Now, the nature of retail has changed — perhaps permanently — and the focus has shifted. A recession is looming, and the pressure is on. Does your brand have what it…
August 25, 2020 at 12:06 pm
Online sales in the United States have surged in recent months. As such, today’s acceleration of e-commerce amplifies the need for retailers to connect with consumers earlier in the shopping journey, fueling customer acquisition and fostering brand loyalty. This is especially important as we enter what consumers might consider the most meaningful holiday season of…
August 20, 2020 at 2:37 pm
At the end of 2019, retail was one of the hottest industries poised for digital disruption in 2020 and the decade ahead. In fact, PwC reported it’s one of the top industries with the greatest opportunity for artificial intelligence (AI) impact by 2030. Looking back at the digital strides retailers have made over the past…
August 11, 2020 at 2:45 pm
The COVID-19 pandemic has sent shockwaves through our world as we know it, changing just about every facet of how business is done. One area that was immediately hit due to stay-at-home orders was the retail industry. Revenue in clothing stores was down 78 percent in April, leading J.C. Penney, Neiman Marcus, and J.Crew to…
August 6, 2020 at 2:30 pm
The retail industry has seen significant damage as a result of unprecedented supply chain disruptions, wavering consumer confidence, and technological gaps for those making the leap from brick-and-mortar to digital storefront. Many retailers had just started to return to normalcy earlier this year, following a two-year trade war — and a promising Phase One deal…
July 27, 2020 at 2:38 pm
As innovations in artificial intelligence (AI) rapidly transform how consumers interact with brands, voice technology is becoming a staple of the modern shopping experience. Voice technology allows brands to service consumers with increased efficiency and engagement. However, with so many brands adopting voice-first strategies, retailers that want to distinguish themselves need to take extra personalization…
July 21, 2020 at 12:37 pm
At the start of 2020, the biggest challenges for the retail industry were issues such as market saturation, finding new ways for old and aging brands to stay relevant, and the impact of new technologies and innovations. No one anticipated the greatest challenge of 2020 — and beyond — would be a pandemic that shut…
July 20, 2020 at 4:10 pm
Verizon Media today announced the launch of Groceries from Walmart, a Yahoo Mail feature that enables users to browse, add to cart, and purchase essential groceries from Walmart within Yahoo Mail. According to Verizon Media, this is the first time that email users can fill a shopping cart from their inbox, streamlining their shopping experience from…
July 16, 2020 at 7:27 pm
In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss an article recently published on Total Retail titled, “Retail Modernization: Unlocking Actionable Insights,” authored by Valentyn Kropov and Jessica Bricker of digital consultancy SoftServe. This article examines how retailers can increase operational efficiency by turning data into actionable insights. They…
July 16, 2020 at 5:24 pm
Retailers across the country have started to reopen their storefronts, clearing the path for recovery from the devastating global pandemic. While the coronavirus has sparked uncertainty in retailers’ futures, it has also brought about new ways of working in retail. These new ways are largely rooted in pre-pandemic trends that have accelerated — e.g., the…
