Digital Innovation

Luxury fashion brands were once infamously technophobic. Unlike direct-to-consumer (D-to-C) brands born with digital in their DNA, luxury was slow to embrace e-commerce. Iconic names and signature styles were enough to secure a loyal following, and most high-end consumers preferred to shop in stores. But recently — especially during the pandemic-induced e-commerce boom — this…

Although adding digital channels to their business might have already been on the to-do list for many small and midsized business (SMB) leaders, the COVID-19 pandemic accelerated the digitization of customer interactions in North America by three years, according to McKinsey & Company. Suddenly, small businesses were expected to deliver digital experiences that rivaled big-box…

Companies in many industries, including technology, construction, and healthcare, are completely revamping the way in which their manufacturing arms are designing, building, producing and servicing the goods they need for projects and customers. Just a short five years ago, these manufacturers began to embark on the second coming of their own industrial revolution. It wasn’t enough that the…

During a virtual keynote hosted by the National Retail Federation (NRF) on June 24, Jeff Gennette, Chairman and CEO of Macy’s Inc, discussed the company’s digital transformation since the beginning of the pandemic, how customer behaviors have changed and what the department store is doing to adapt, and why diversity and inclusion is critical to…

Senior-level women in retail discuss the leadership strategies and hiring best practices they’re using to lead their team to success.

When it comes to how cities serve their citizens, success is a long game. It takes years (and even decades) to shift a city to accommodate changes in how we live, and that’s precisely why city planners, businesses, and real estate agents alike are closely watching recent trends surrounding how and where we live, work…

Was it a rough year for many individual retailers? No doubt. We saw too many organizations close their doors in the past year-plus. However, as a whole, brick-and-mortar retail is booming. Total retail sales rose by 6.9 percent in 2020 compared with 2019, per the U.S. Department of Commerce (via The Balance). The final take…

The impact of the COVID-19 pandemic has been varied across industries, but the way it has shaken up the retail industry draws few parallels. Lockdowns and movement restrictions brought business in physical stores to a trickle and led to changes in buying patterns and consumer preferences almost overnight. Retailers that relied primarily on in-store experiences…

There’s no doubt that the retail industry has transformed dramatically in the last year. As we look back, it's apparent that those retailers that invested heavily in digital were better equipped to weather the pandemic storm than those that did not. The U.S. grocery sector, a sector that historically lagged behind in digital adoption, was…

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Vic Drabicky, founder and CEO of January Digital, the digital leadership company. Drabicky discusses what makes January Digital unique, the company's work with various clients such as The Honest Company, and his thoughts on where the retail industry is today as a result of…