Digital Innovation

Embedded finance refers to the integration of financial services into non-financial platforms, enabling businesses such as retailers to offer banking, lending, insurance and payment services directly within their existing products. This can improve customer satisfaction, loyalty and open new revenue streams. In fact, one study predicts that embedded finance revenue will increase 148 percent from…

This video features a keynote from Josh Shabtai, senior director of ecosystem at Lowe's Innovation Labs, titled "Building a Culture of Innovation at Lowe's" from Total Retail Tech 2024 in Charlotte, NC. The recent release of Lowe’s Style Studio, an immersive design tool for Apple Vision Pro, is just the latest example of how Lowe’s…

The rapid growth of digital commerce coupled with increasing consumer expectations for omnichannel shopping experiences has forced traditional brick-and-mortar retailers to re-evaluate the role of their physical storefronts in their business models going forward. In this clip from a panel discussion at Total Retail Tech 2024, three technology executives at leading retailers shared their approach…

This video features a panel discussing how three leading retailers are maximizing store performance, including supporting digital channels, in today’s omnichannel retail landscape from Total Retail Tech 2024 in Charlotte, NC. Speakers include Scott Devlin, chief information officer, The Vitamin Shoppe; Matthew Matorin, vice president, store digital products and field training, Signet Jewelers; Jim Forester,…

There’s been a seismic shift in retail over the past five decades and I’ve had the privilege of a front-row seat. As a Harvard Business School (HBS) student in 1971, I was already captivated by the world of retail. Between my first and second years at HBS, I had the privilege of working at Bloomingdale's,…

Ron Offir, managing director of retail and consumer products at Deloitte Consulting, has tracked the evolution of the retail industry over his 35-year career. In this video interview, recorded at Total Retail Tech earlier this year, he shares what he's hearing from retailers about their digital commerce needs. "Consumers are really looking for increasing levels…

During the opening keynote at Total Retail Tech, Christopher Thomas-Moore (CTM), senior vice president and chief digital officer at Domino's, spoke about the digital transformation the pizza chain has embarked on. CTM shared how Domino's commitment to innovation, customer focus, and data-driven strategies has propelled the brand to new heights. In this clip from CTM's…

This video features a keynote from Christopher Thomas-Moore (CTM), senior vice president and chief digital officer at Domino's, titled "How Domino's Has Delivered its Digital Transformation" from Total Retail Tech 2024 in Charlotte, NC. A commitment to digital innovation is at the core of Domino’s growth strategy. In this keynote session, Christopher Thomas-Moore (CTM) unveils…

Voice commerce is transforming the way consumers shop and interact with brands, ushering in a new era of convenience, accessibility and personalized buying experiences. With the popularity of voice-activated assistants like Apple's Siri and Amazon.com's Alexa, consumers are adopting a new spoken approach to shopping. For specialty retailers, adapting to this trend isn't just a…

Sam's Club, the Walmart-owned membership club, is testing its first all-digital store. Inside the club, which will open in mid-October in the Dallas area, customers will have to use a smartphone app called Scan & Go to ring up their purchases as they walk through the aisles. In the area typically reserved for cash registers,…