Data Security

Imagine a customer walking into a clothing store. She browses the racks, selects a few items, and asks the sales associate for a dressing room. She walks to the dressing room and tries on the clothes. Then she heads to the counter, pays for some of the items, and leaves. We take for granted —…

Direct-to-consumer (D-to-C) businesses that previously relied heavily on Facebook as an advertising channel are now starting to realize the perils that resulted from privacy policy changes instituted by Apple. These changes have upended the digital advertising strategy for hundreds of thousands of businesses and have forced these companies to find a new path to their…

Summer is winding down, which means online retailers are once again taking steps to ensure their website operations are sufficiently bulked up to handle the approaching traffic onslaught. They're focusing on scalability, elasticity, and increasingly observability — which is emerging as a hot buzzword lately. Observability is growing in importance given today’s sprawling application and…

Selecting the right customer service outsourcing partner is key to success. Cost and customer experience are likely at the forefront of your mind as you solicit support, but security should be as high of a priority to consider in the decision-making process. Cyber attackers are getting smarter, which means retailers also have to weigh risks…

Retailers have long been top targets for cyber adversaries given their data-rich environments. But now, cybersecurity threats have become an even bigger concern. Throughout the pandemic, retailers have doubled down on e-commerce to maintain business continuity and meet growing consumer demands for personalization, speed and choice. This rapid shift means some retailers are processing and…

Mobile commerce has become a critical component of any large retailer's business. After all, U.S. consumers spent $52 billion on mobile commerce during the last two months of 2020 alone. That’s a 55 percent increase over the same period in 2019. With that much money flowing through mobile apps, fraudsters have taken aim at them,…

The number and total cost of incidents have increased over the past decade. Retail has been hit hard by these trends; it's estimated that in 2021, the average total cost of a data breach to a retailer was $3.27 million. However, retailers that proactively respond through incident management solutions have been able to mitigate, and even…

According to recent data, 91 percent of the U.S. population will be online shoppers by 2023, making e-commerce sites the preferred platforms for consumers. Unfortunately, cybercriminals are following this trend and are leveraging it to make money. Bot-based attacks are on the rise, with a year-over-year growth of 106 percent percent in 2021, according to…

Among the things retailers learned from the pandemic are two key business lessons. The first is that e-commerce needs to become an essential component of any strategy, and the second is that consumers are continually craving innovative, personalized experiences. But how do we keep customer data safe amid this growing trend of customization? As we…

Ransomware in retail is arguably the closest the public gets to seeing the devastation of cyberattacks. One day everything at the local grocery store is normal; the next, it can’t process card payments, restock shelves or perform even the simplest of automated tasks. One week, children are enjoying their favorite snacks; the next, the products…