Data Security

It’s clear that artificial intelligence is here to stay. Soon, every piece of software and industry will have AI in it. But, naturally, it’s scary. There's so much unknown and the recent Senate hearings on regulating AI have brought up new fears across every industry. Will jobs get replaced? Why would I ever trust this…

At this very moment we're at an inflection point in the customer service industry. ChatGPT and its Google, Meta, and Amazon.com-backed competitors are the technical breakthrough we’ve been waiting for. At long last, we have the potential to break free of our contact center and BPO legacy and drive true cost efficiency through automation. In…

A supply chain is only as strong as its weakest link. Many of us were reminded of that fact during the pandemic, when everyday items that had always been readily available, like toilet paper, started to disappear from stores. Even with those days now largely behind us, scattered supply chain disruptions have persisted, most recently…

Personalized customer experience (CX) has become one of the key differentiators for retailers, and today’s digital-savvy customers expect retailers to provide a seamless CX both offline and online. In fact, 82 percent of customers are even willing to share their personal information for personalized experiences. However, customers have also become conscious of how their data…

Yum! Brands, which owns the restaurant chains KFC, Pizza Hut, Taco Bell, and the Habit Burger Grill, notified affected consumers last week that the company experienced a cybersecurity breach involving unauthorized access to its systems in January. The data breach, which occurred Jan. 13, was discovered March 9, according to the Maine Attorney General's office,…

Over the past several years, the retail industry has seen no shortage of challenges. There are some bright spots, however, especially when it comes to new innovations in remote shopping experiences, digital investments, and online capabilities that have enabled retailers to stay ahead as consumer shopping behavior evolved. But while these expanded digital capabilities allowed…

The e-commerce industry is flourishing, and being an e-commerce business owner, securing your platform and customer data should be your biggest priority in 2023. But the question is: Why is 2023 the time to reinvent your e-commerce security? Well, most businesses relying on legacy systems and conventional tools/technologies aren’t aware that their customers or employees…

You may have heard of 3D Secure (3DS) when it comes to digital payments. 3DS is an additional layer of card holder security and authentication for online card transactions. To validate cardholder identification and lessen fraud, 3DS links the three parties engaged in a transaction (the card issuer, the acquirer, and the payment system). For example,…

In today's drive to provide a premium online shopping experience, retailers handle more customer data, including shipping and contact information, shopping preferences, and purchase history, than ever before. In 2022, the retail industry experienced 629 incidents, of which 241 involved confirmed data breaches, according to Verizon's 2022 Data Breach Investigations Report. The primary goal of…

The retail industry continues to transform at speed in response to almost three years of seismic market disruption, and it shows no signs of slowing down. From buy online, pick up in-store (BOPIS) services and QR codes to smart mirrors and immersive experiences (through augmented reality, virtual reality and the metaverse), retailers recognize the need to deliver…