Data Security

Vera Bradley has reported that payment cards used at its retail stores were potentially hacked over a two-month period this summer. A spokeswoman for the company said that the card transactions occurred between July 25 and Sept. 23, and that online transactions weren’t affected by this breach. Vera Bradley then launched an investigation that showed…

This webinar examines consumers’ buying behaviors across global markets to help retailers better serve their payment wants and needs.

Consumers are abandoning carts on e-commerce sites at an alarmingly high rate. And they’re doing so when they get to the checkout page.

If you’re a parent, you’re probably thinking ahead to the holiday shopping season. If you’re an online retailer, this is a big season for your business. As you prepare to manage the hordes of parents who will descend on your site, here are some stats to keep in mind about today’s parents, their spending habits, and what…

Business is growing for Lux Group, an Australian pure-play e-commerce business offering single-category shopping, including experiences such as dining and entertainment, designer fashion and home goods, and luxury global travel packages. However, growing from two to 15 online brands in its first five years of operation caused the firm to outgrow its accounting and ERP…

Thirty years ago I worked as a loss prevention officer at a major national retailer. For hours at a time, I walked the aisles, keeping an eye out for suspicious characters. When I spied a shoplifter, I followed them out of the store, confronted them, and either recovered the pilfered goods or contacted the police.…

Eddie Bauer said yesterday that its point-of-sale systems at retail stores were affected by malware, enabling unauthorized parties to access customers’ payment card information used at any of its 350 stores in the U.S. and Canada on various dates between Jan. 2, 2016 and July 17, 2016. Eddie Bauer is currently in the process of notifying…

The pace of business is accelerating. In 1860, the first westbound pony express trip left St. Joseph, Missouri for San Francisco and arrived 10 days later. Quite a feat, but this morning my email inbox filled faster than I could open messages. Or, even if the pace of business remains relatively steady, certainly the pace…

Every e-tailer fears its website going down, however, a website that’s been reduced to a snail’s pace because of a high volume of traffic can almost be more damaging. Today’s always-on consumers expect lightning-fast connections and load times, as if everyone can deliver the same user experience as Netflix. In fact, a study from Kissmetrics…

In a recent conversation with the chief information security officer for a major retailer, I heard something that changed my perspective on the true impact cyber incidents can have on companies. He said, “At the end of the day, we sell basic consumer goods and people can go anywhere to get those things. It all…