Data Security
April 16, 2018 at 10:52 am
If you own or operate a retail store, you probably don’t spend a lot of time thinking about payment security. After all, there are so many other things to worry about — e.g., generating sales and staying ahead of the competition. However, the health of your payment environment isn’t something you should gloss over. In fact,…
April 16, 2018 at 10:50 am
By now, it isn’t news that the General Data Protection Regulation (GDPR) deadline is looming. By May 25, 2018, companies that collect data from any European Union resident — in effect, any company with a website — need to be compliant with one of the toughest sets of data privacy rules enacted yet. GDPR has…
April 9, 2018 at 2:14 pm
Best Buy said on Friday that some of its customers’ credit card information may have been compromised in a data breach that also hit Sears and Delta Air Lines. All three companies use a third-party firm, [24]7.ai, to provide online and mobile chat services for customers. Best Buy said in a blog post that [24]7.ai…
April 6, 2018 at 1:19 pm
In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan offer their analysis on the recent surge in data breaches within the retail industry, from Hudson's Bay (at its Saks Fifth Avenue and Lord & Taylor stores) to Panera Bread to Sears. In addition to providing details on each incident,…
April 6, 2018 at 12:28 pm
If you’re a retailer, you know that, thanks to technology and customer expectations, you’re in a sink-or-swim industry. “Chore” vs. “cherish” shopping, chatbots for customer service and product information, data-driven social media marketing campaigns … these challenges are just a drop in your bucket. Starting May 25, there will be another hurdle: GDPR, the regulations…
April 5, 2018 at 12:52 pm
Sears Holdings Corp. said on Wednesday some of its customer payment information may have been exposed in a cybersecurity data breach at software service provider [24]7.ai, which provides online support services for Sears. In a statement on its blog, Sears said it was notified of the incident in mid-March, and the incident led to unauthorized access…
April 2, 2018 at 12:02 pm
Hackers stole information for more than 5 million credit and debit cards used at certain Saks Fifth Avenue, Saks Off 5th and Lord & Taylor stores. Hudson's Bay Company (HBC), which owns the retail chains, confirmed the breach Sunday, and said it has "identified the issue, and has taken steps to contain it." In the…
April 2, 2018 at 11:17 am
A reliable internet connection is every retailer’s lifeline. When network downtime occurs, it costs retailers more than just missed sales, as retailers rely on fast and stable internet to operate point-of-sale systems, security systems, inventory databases, digital signage and more. To better understand the true impact of downtime for retailers, Accelerated Concepts, a Digi International…
March 30, 2018 at 12:12 pm
Another retailer's data has been hacked. Under Armour Inc. said about 150 million user accounts tied to its MyFitnessPal nutrition-tracking app were breached earlier this year. Fortune reports an unauthorized party stole data from the accounts in late February. Under Armour became aware of the breach earlier this week and took steps to alert users about the…
March 21, 2018 at 1:43 pm
The General Data Protection Regulation (GDPR) is an important topic of conversation for U.S. companies as they prepare to comply with the new international regulations. The GDPR was adopted on April 27, 2016, and allotted a two-year post-adoption grace period for food retailers to strategize and implement their compliance initiatives. With only three months left…
