Data Security
March 17, 2020 at 2:49 pm
In today’s age of digital transformation, retailers have changed the ways in which they interact and engage with consumers — starting with online shopping and e-commerce experience. In order for retail organizations to remain competitive, an omnichannel experience is critical, and with that, retail organizations are relying heavily on websites, mobile apps, online marketplaces, and…
March 13, 2020 at 3:39 pm
These days it seems possible to outsource just about everything imaginable. No time to run errands? Can’t find a good dentist? Want your dog to get more exercise? You can easily outsource all those things. But what about the security of your company’s IT functions and resources? Is it a good idea to outsource those?…
March 10, 2020 at 11:36 am
The holiday shopping season kicked off Thanksgiving weekend with a record-breaking 190 million consumers flocking to stores both in person and online. Yet, according to a new report, more than two in five (41 percent) Americans think online retail purchases make them the most vulnerable to fraud. This concern doesn't seem to be hindering sales…
March 5, 2020 at 2:43 pm
Promising service after the sale is an important aspect of selling and customer service. Whether purchasing a product or service, customers like to know they’re covered if something doesn’t go as expected. Retailers know offering this peace of mind helps customers feel more confident to spend and enjoy greater satisfaction with a purchase. But what…
March 3, 2020 at 11:46 am
Walgreens announced on Friday that it inadvertently exposed personal messages stored on its messaging app due to an internal error. On Jan. 15, officials said they first discovered an error in Walgreens’ personal secure messaging features and launched an investigation. They found a data compromise, which allowed personal messages stored on its database to be viewable by other customers.…
February 28, 2020 at 2:54 pm
Most retailers keep on hand troves of customer financials that, in the age of data-as-an-asset, are the modern equivalent of Fort Knox. The problem is that many retailers still fail to implement Fort Knox-worthy security measures, and they pay dearly for their shortcomings. The State of Cybersecurity in E-Commerce The persistence of data thieves remains…
February 25, 2020 at 10:48 am
Online sales and direct-to-consumer (D-to-C) shopping has transformed retail and the way today’s consumers discover and purchase goods and services. Challenger D-to-C brands such as Casper, Bonobos, and Stitch Fix have forced traditional brick-and-mortar brands to up their digital presence to ensure they don’t lose market share. With the majority of shopping taking place through…
February 12, 2020 at 11:52 am
An ungated database containing more than 440 million records owned by beauty company Estée Lauder has been exposed online, Forbes reported. A security researcher, Jeremiah Fowler, found the database in late January that was internet-facing and had no password protection. Estée Lauder released a statement explaining that a limited number of non-consumer email addresses from…
January 24, 2020 at 2:41 pm
Hanna Andersson, a children’s clothing company with stores across the country, has told customers that their card payment data may have been compromised in a security breach last year. For nearly two months from mid-September to mid-November, an “unauthorized third party” had access to card payment information that certain customers entered as they were checking…
January 10, 2020 at 11:43 am
Rooted in increased regulation such as GDPR and CCPA and general customer backlash, a growing emphasis on collecting consent and ensuring privacy of customer data exists. In this environment, the “cost” of compliance is a top-of-mind factor for retailers, but how “cost” is considered varies from organization to organization. Irrespective of an organization’s approach, the…
