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Customer Service
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To increase customer lifetime value (CLV), your business needs to be able to meet each customerโs individual expectations over and over again. Those expectations vary widely from one customer to the next, of course. However, when it comes to recurring purchases or usage, customers demand three things in particular: speed, choices and personalization. Delivering onโฆ
Alibaba wants to put a robot, specifically one named Pepper, in your home โ or store. The Chinese e-commerce giant and Foxconn Technology Group announced they're each investing $117.8 million in Japanese telecommunications giant SoftBankโs robotics unit, SoftBank Robotics Holding Corp. Softbank will own 60 percent of the joint venture, with Alibaba and Foxconn eachโฆ
Ace Hardware is consistently recognized for its outstanding customer service. Just this month the home improvement retailer was ranked "highest in customer satisfaction among home improvement retail stores," the ninth year in a row Ace Hardware has taken the top spot. It's not hyperbole to say Ace Hardware is an expert when it comes toโฆ
Shares of Vera Bradley, a company best known for its quilted-cotton handbags, hit an all-time low Wednesday, and investors can thank Chief Executive Robert Wallstromโs candor. โWe are not attracting enough new customers to the brand,โ he said in a news release accompanying the earnings, forgoing the typical corporate-speak that glosses over problems. Wallstrom laterโฆ
It's sadly ironic that contact centers are frequently staffed by mobile-enabled, always-connected agents who in turn support mobile-enabled, always-connected customers, but do so with antiquated processes, technologies and incentive systems. New research from LogMeIn and Ovum shows that while the majority of consumers typically turn to the web for answers before contacting customer service, onlyโฆ
Hear best practices around how to motivate and empower your staff to make your customers feel every bit as important as they are.
Speakers share best practices to take your retail business international from e-commerce professionals and retailers whoโve done it.
Learn best practices for omnichannel integration and how live video can bring the in-store experience to e-commerce channels.
Ace Hardware has always been known for its "helpful hardware folks" motto, but now the company is taking its customer service knowledge global. The retailer has launched the Ace Center for Excellence, a new division designed to share the strategies and key principles of the brand's unparalleled commitment to customer service with businesses and organizations around the world. According to Ace, the center's goal is to help companies improve upon their customer experience based on Ace's award-winning approach through customized solutions, such as keynotes and workshops.
Walgreens will no longer require its cashiers to send each customer off with the words, "Be well." A spokesman said the campaign had run its course, though the company didn't elaborate on why the effort, launched several years ago, was dropped. "It's accomplished its goal of reinforcing our branding," spokesman Michael Polzin said. "We'll continue to build our relationships with customers in other ways."