Customer Service
June 10, 2016 at 2:37 pm
Moosejaw’s CEO will discuss the company’s culture and how it’s been able to develop life-long relationships with its customers.
June 7, 2016 at 9:41 am
“We’re like poker buddies,” says Richard Buonomo about Mario Mirabella, his personal shopper at Brooks Brothers as he searches the shop for the right ‘brownish button.’ “He is very picky and fussy,” says Mario, a second generation master tailor at the flagship store in New York. “But we make everything perfect. That’s what a personal shopper…
May 27, 2016 at 8:42 am
With the range of brands and products available today, consumers have an unprecedented number of options along their path to purchase, leaving retailers competing harder for consumer attention and pulling out all the stops just for a single purchase. It's important for resellers to work closely with retail partners to ensure retailers have the resources needed to connect with consumers successfully.
May 9, 2016 at 12:12 pm
Join our experts as they discuss how you can maximize your global marketing ROI with translation technology.
May 6, 2016 at 10:09 am
Those smiley door greeters are back at Wal-Mart. The nation's largest retailer said in a blog post this week that it's bringing back door greeters to a majority of its 5,000 stores by mid-summer to improve customer service. For stores which have been selected as higher risks for thefts, Wal-Mart will position a "customer host," who…
May 3, 2016 at 9:28 am
Don't be surprised if you bump into a robot next time you shop at Target. The retail giant is testing robots for a week at one of its San Francisco stores to help stock shelves and take inventory, according to Fortune. Simbe Robotics, a Silicon Valley startup, built the robot called "Tally," which can move around…
April 29, 2016 at 2:19 pm
If you asked passengers on a plane if they booked their tickets online, over half are likely to answer “yes.” And if you asked those who didn't complete their ticket purchase online, over 80 percent are likely to say they abandoned the purchase because they were surprised by the price — either the price changed…
April 26, 2016 at 3:28 pm
At the start of 2016, Wal-Mart, the world’s largest company by revenue, announced that it would close 269 locations around the world. Macy’s also plans to close 40 stores this year. In part, industry analysts blame closures like these on what they see as a larger retail shift toward online shopping. And with the growing…
April 21, 2016 at 11:47 am
Online retailer Wayfair is partnering with Seattle startup Porch.com to offer home installation and assembly services to customers who shop online. Shoppers will be able to buy furniture or home décor from Wayfair and add Porch Home Services to their order. Porch will then contact the shopper directly and schedule a time to meet a local…
April 15, 2016 at 11:10 am
Four years ago, Andrew Blackmon got married. Like most grooms, he outfitted his groomsmen at a big, old-fashioned tux rental store. And like most customers at that store, he had a horrible experience. The traditional “for better or for worse” vow hasn’t changed much since medieval weddings. However, wedding fashions change dramatically every decade. Back in the ‘80s and ‘90s, men’s looks were baggy and boxy. Now? Not so much.
