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Customer Service
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Join us to discover what brands are doing to earn top rankings and learn the new, innovative ways theyโre using digital gift cards.
On Monday, Costco took the final step in severing its 17-year relationship with American Express and began exclusively accepting Visa for credit card purchases at its stores. For more than 11 million customers, the switch meant cutting up their Costco-branded American Express cards and swapping them for a new Visa card issued by Citigroup. A transitionโฆ
Ace Hardware has the most satisfied shoppers among home improvement chains for the 10th year in a row, according to J.D. Power.
Moosejawโs CEO will discuss the companyโs culture and how itโs been able to develop life-long relationships with its customers.
โWeโre like poker buddies,โ says Richard Buonomo about Mario Mirabella, his personal shopper at Brooks Brothers as he searches the shop for the right โbrownish button.โ โHe is very picky and fussy,โ says Mario, a second generation master tailor at the flagship store in New York. โBut we make everything perfect. Thatโs what a personal shopperโฆ
With the range of brands and products available today, consumers have an unprecedented number of options along their path to purchase, leaving retailers competing harder for consumer attention and pulling out all the stops just for a single purchase. It's important for resellers to work closely with retail partners to ensure retailers have the resources needed to connect with consumers successfully.
Join our experts as they discuss how you can maximize your global marketing ROI with translation technology.
Those smiley door greeters are back at Wal-Mart. The nation's largest retailer said in a blog post this week that it's bringing back door greeters to a majority of its 5,000 stores by mid-summer to improve customer service. For stores which have been selected as higher risks for thefts, Wal-Mart will position a "customer host," whoโฆ
Don't be surprised if you bump into a robot next time you shop at Target. The retail giant is testing robots for a week at one of its San Francisco stores to help stock shelves and take inventory, according to Fortune. Simbe Robotics, a Silicon Valley startup, built the robot called "Tally," which can move aroundโฆ
If you asked passengers on a plane if they booked their tickets online, over half are likely to answer โyes.โ And if you asked those who didn't complete their ticket purchase online, over 80 percent are likely to say they abandoned the purchase because they were surprised by the price โ either the price changedโฆ