Customer Service
March 2, 2017 at 11:36 am
The American Customer Satisfaction Index (ACSI) recently released its Retail Report 2016, and there's good news for retail brands. The report shows that the overall retail sector has mounted a bit of a comeback when it comes to customer satisfaction. Retailers scored a 78.3 average on the ACSI, a 5 percent increase from 2015 and…
March 1, 2017 at 7:00 pm
It’s been hard times recently for retailers, for example, R.H. Macy & Co. Founded by Rowland Hussey Macy in 1858 in New York City, on opening day the company had sales of $11.08. That would be $328.10 today based on inflation. Macy's moved to Herald Square in 1902 and through expansion eventually became the “largest…
February 15, 2017 at 2:28 pm
It’s been hard times recently for retailers, for example, R.H. Macy & Co. Founded by Rowland Hussey Macy in 1858 in New York City, on opening day the company had sales of $11.08. That would be $328.10 today based on inflation. Macy’s moved to Herald Square in 1902 and through expansion eventually became the “largest […]
February 1, 2017 at 3:34 pm
Tune in to learn how to use digital experiences to capture the interest, loyalty and dollars of Generation Z and millennial consumers.
January 24, 2017 at 10:07 am
The Kroger Co. said Monday it plans to hire 10,000 permanent employees in its supermarket divisions. The Cincinnati-based supermarket chain currently employs more than 440,000 workers nationwide. The Kroger family of companies includes stores such as Ralphs, Fred Meyer, Dillons, Smith's, King Soopers, Harris Teeter and Food 4 Less. Kroger said its total active workforce grew by more…
January 18, 2017 at 11:44 am
Staples is using IBM's Watson cognitive computing technology to help its online shoppers with "low-end tasks" such as customer service inquiries. In this interview with Staples’ Chief Technology Officer Faisal Masud at the National Retail Federation's Big Show, he explains that Watson also helps influence sales by making the buying process easier and quicker for…
December 20, 2016 at 12:06 pm
On Tuesday, six retailers agreed to stop the practice of on-call scheduling after they received inquiries about it from a group of state attorneys general. They join a growing number of retailers that have vowed to ditch on-call scheduling and give their employees more predictable hours. Aeropostale, Carter’s, David’s Tea, Disney, PacSun and Zumiez all said…
December 15, 2016 at 10:17 am
Long lines, impossible parking lots, the overall stress of the season — it’s no wonder you see frazzled, frustrated customers during the holidays. And who can blame them? Well, apparently retailers can. In a recent survey by alldayPA, 76 percent of respondents complained about brands’ reluctance to apologize for problems, while 47 percent said they…
December 12, 2016 at 11:45 am
Nordstrom is expanding on its efforts to engage with mobile shoppers, using the holiday gift-giving season as an opportunity to launch its first-ever chatbot. If you can’t decide on the perfect gift for your mom this holiday season, for example, the bot is a click away on Facebook Messenger as well as Kik. Nordstrom teamed with New…
December 8, 2016 at 9:07 am
Santa and his elves work year-round making sure all the good girls and boys get the Christmas gifts they desire. Lands’ End is embracing that spirit of Old Saint Nick, giving shoppers the opportunity to become Santa for a day for the company’s feel-good holiday 2016 campaign. “We’ve always embraced the spirit of giving,” explains…
