Customer Service
March 29, 2017 at 10:49 am
Nordstrom is laying off 106 customer care specialist positions nationwide. These employees answer customer questions via phone, online chat or email. “We’ve made a number of investments across our business to make shopping easier and more convenient for our customers,” Nordstrom said in a statement. “One of the results of that has been a decrease in…
March 27, 2017 at 6:03 pm
Nordstrom is laying off 106 customer care specialist positions nationwide. These employees answer customer questions via phone, online chat or email. “We’ve made a number of investments across our business to make shopping easier and more convenient for our customers,” Nordstrom said in a statement. “One of the results of that has been a decrease in […]
March 3, 2017 at 10:00 am
It’s no secret that Amazon.com is disruption with a capital D — and has been since your neighborhood bookstore disappeared. However, while most of us recognize the pressure Amazon has put on on retailers, not many are focusing on the similar effect it’s having on brands. Companies across the spectrum are finding it increasingly difficult…
March 2, 2017 at 11:36 am
The American Customer Satisfaction Index (ACSI) recently released its Retail Report 2016, and there's good news for retail brands. The report shows that the overall retail sector has mounted a bit of a comeback when it comes to customer satisfaction. Retailers scored a 78.3 average on the ACSI, a 5 percent increase from 2015 and…
March 1, 2017 at 7:00 pm
It’s been hard times recently for retailers, for example, R.H. Macy & Co. Founded by Rowland Hussey Macy in 1858 in New York City, on opening day the company had sales of $11.08. That would be $328.10 today based on inflation. Macy's moved to Herald Square in 1902 and through expansion eventually became the “largest…
February 15, 2017 at 2:28 pm
It’s been hard times recently for retailers, for example, R.H. Macy & Co. Founded by Rowland Hussey Macy in 1858 in New York City, on opening day the company had sales of $11.08. That would be $328.10 today based on inflation. Macy’s moved to Herald Square in 1902 and through expansion eventually became the “largest […]
February 1, 2017 at 3:34 pm
Tune in to learn how to use digital experiences to capture the interest, loyalty and dollars of Generation Z and millennial consumers.
January 24, 2017 at 10:07 am
The Kroger Co. said Monday it plans to hire 10,000 permanent employees in its supermarket divisions. The Cincinnati-based supermarket chain currently employs more than 440,000 workers nationwide. The Kroger family of companies includes stores such as Ralphs, Fred Meyer, Dillons, Smith's, King Soopers, Harris Teeter and Food 4 Less. Kroger said its total active workforce grew by more…
January 18, 2017 at 11:44 am
Staples is using IBM's Watson cognitive computing technology to help its online shoppers with "low-end tasks" such as customer service inquiries. In this interview with Staples’ Chief Technology Officer Faisal Masud at the National Retail Federation's Big Show, he explains that Watson also helps influence sales by making the buying process easier and quicker for…
December 20, 2016 at 12:06 pm
On Tuesday, six retailers agreed to stop the practice of on-call scheduling after they received inquiries about it from a group of state attorneys general. They join a growing number of retailers that have vowed to ditch on-call scheduling and give their employees more predictable hours. Aeropostale, Carter’s, David’s Tea, Disney, PacSun and Zumiez all said…
