Customer Service
June 27, 2017 at 9:45 am
June 27, 2017 at 9:41 am
June 21, 2017 at 11:32 am
June 19, 2017 at 10:01 am
The Internet of Things (IoT) is quite a concept that gives an excellent chance to create the environment where the connection between digital and physical worlds is strong like never before. It has already brought about considerable changes to different industries, and retail is no exception. Retailers benefit from the use of IoT solutions thanks…
June 15, 2017 at 9:51 am
Retailers are slowly but surely beginning to implement chatbot technology into their e-commerce sites. With new technology partners popping up — and Facebook adding chatbot tech to its Messenger app — retailers are able to offer consumers a higher quality customer experience and cut costs in the process. Both these benefits should attract brands to…
June 14, 2017 at 10:12 am
There’s no doubt about it , chatbots are changing the e-commerce landscape. They’re shaking up expectations around customer engagement with use cases spanning concierge-like customer care, the post-purchase experience, brand marketing and product discovery. While it may still be early days for this technology, the chatbot landscape is already valued at $4 billion and annual global revenue…
June 12, 2017 at 5:29 pm
There’s no doubt about it , chatbots are changing the e-commerce landscape. They’re shaking up expectations around customer engagement with use cases spanning concierge-like customer care, the post-purchase experience, brand marketing and product discovery. While it may still be early days for this technology, the chatbot landscape is already valued at $4 billion and annual global revenue […]
June 12, 2017 at 9:57 am
June 9, 2017 at 10:11 am
In episode 96 of Total Retail Talks, recorded at our live podcast event in Chicago earlier this spring, Daniel Alarik, founder and CEO of Grunt Style, an online retailer of patriotic apparel, discusses his unique career path, from a drill sergeant in the U.S. Army to the head of an online retail company. In addition,…
June 5, 2017 at 12:17 pm
In episode 95 of Total Retail Talks, recorded at our live podcast event in Chicago earlier this spring, Tom Zegar, co-founder of PulseTV, an online retailer of general merchandise, shares how the company is successfully using email marketing and video to engage, acquire and develop relationships with its customers.
