Customer Service
July 17, 2017 at 8:29 am
It's common knowledge that brands are successful because of their beneficial connections with their customers. With new technologies constantly emerging, so are the needs of customer service. Creating a positive customer service experience creates a positive brand image. With the many platforms customers use to interact with their favorite brands, messaging is becoming the preferred…
July 13, 2017 at 9:21 am
Soccer Express is Canada’s largest distributor and retailer of soccer equipment and apparel. The company offers brands like Nike, Adidas and Puma to more than 150 soccer clubs across its four Canadian stores and e-commerce website. After experiencing 30 percent year-over-year growth rates, Soccer Express knew it needed to move away from its siloed, legacy…
July 10, 2017 at 8:53 am
"How may we assist you?” Customer service is the leading connection between a business and its customers. Providing positive experiences for customers increases the chances of receiving that customer’s ongoing business, thus providing a positive reputation for a brand. There are instances, however, when a service isn't what a customer hoped it would be. Poor…
June 27, 2017 at 9:45 am
“How may we assist you?” Customer service is the leading connection between a business and its customers. Providing positive experiences for customers increases the chances of receiving that customer’s ongoing business, thus providing a positive reputation for a brand. There are instances, however, when a service isn’t what a customer hoped it would be. Poor […]
June 27, 2017 at 9:41 am
June 21, 2017 at 11:32 am
June 19, 2017 at 10:01 am
The Internet of Things (IoT) is quite a concept that gives an excellent chance to create the environment where the connection between digital and physical worlds is strong like never before. It has already brought about considerable changes to different industries, and retail is no exception. Retailers benefit from the use of IoT solutions thanks…
June 15, 2017 at 9:51 am
Retailers are slowly but surely beginning to implement chatbot technology into their e-commerce sites. With new technology partners popping up — and Facebook adding chatbot tech to its Messenger app — retailers are able to offer consumers a higher quality customer experience and cut costs in the process. Both these benefits should attract brands to…
June 14, 2017 at 10:12 am
There’s no doubt about it , chatbots are changing the e-commerce landscape. They’re shaking up expectations around customer engagement with use cases spanning concierge-like customer care, the post-purchase experience, brand marketing and product discovery. While it may still be early days for this technology, the chatbot landscape is already valued at $4 billion and annual global revenue…
June 12, 2017 at 5:29 pm
There’s no doubt about it , chatbots are changing the e-commerce landscape. They’re shaking up expectations around customer engagement with use cases spanning concierge-like customer care, the post-purchase experience, brand marketing and product discovery. While it may still be early days for this technology, the chatbot landscape is already valued at $4 billion and annual global revenue […]
