Customer Service
June 17, 2018 at 9:02 pm
Brand experience can make or break a business, but most companies are too focused on other priorities — e.g., financial planning, partnerships and expansion — to get to the root of whether their brand experience is really a positive one for its customers. A survey from global consulting firm Bain & Company shows that 80 percent…
June 7, 2018 at 2:06 pm
Creating an authentic, real and honest connection with your customers is critical to acquiring their loyalty. This was a key takeaway from a session yesterday at IRCE 2018 in Chicago about building loyalty through high-touch customer service. Ryan Lane, founder and CEO of Dream Beard, a men’s product and lifestyle brand, detailed the company's efforts…
June 6, 2018 at 1:02 pm
Imagine a monster movie where the monster in question is played by Amazon.com, the e-commerce giant, and the everyday folks tasked with taking it down are played by small businesses all over the country. Here’s the twist: Instead of defeating the monster, both sides find an equilibrium, where the monster continues to loom over everyday…
June 4, 2018 at 10:48 am
In episode 148 of Total Retail Talks, Total Retail's Editor-in-Chief Melissa Campanelli interviews Sid Gupta, founder, president and CEO of Lolli and Pops. Gupta discusses why Lolli and Pops is different from other candy shops, what experiential retail means to the brand, how it's using technology as a competitive advantage, among other topics.
May 31, 2018 at 10:23 am
In episode 148 of Total Retail Talks, Total Retail’s Editor-in-Chief Melissa Campanelli interviews Sid Gupta, founder, president and CEO of Lolli and Pops. Gupta discusses why Lolli and Pops is different from other candy shops, what experiential retail means to the brand, how it’s using technology as a competitive advantage, among other topics.
May 23, 2018 at 1:55 pm
Is physical retail really dying? Not according to statistics, which show that upwards of 80 percent of all retail sales ​still take place in traditional brick-and-mortar stores. Yes, marketplaces like Amazon.com provide the convenience of online and mobile shopping, but physical retail continues to deliver on the promise of human-centered experiences. After all, humans are…
May 23, 2018 at 10:11 am
Best Buy is now offering a subscription service for a version of its Geek Squad tech support unit, betting that the growing complexity of smart homes and connected devices will create demand for offerings that go beyond the one-off repair job. The Verge reports the service, called Total Tech Support, offers subscribers 24/7 tech support…
May 17, 2018 at 11:21 am
Attendees will learn how online retailers can leverage modern e-commerce automation and business intelligence technology.
May 15, 2018 at 10:36 am
The demands on small business owners and their operations teams are many — and their resources and time are not. Further complicating matters is the fact that while many of these businesses grow quickly, managing and sustaining that growth can be challenging. From disparate tools to outdated manual processes and lack of visibility into what inventory […]
May 9, 2018 at 11:12 am
Over the 2017 holiday season, total sales rose by 4.9 percent, the biggest increase year-over-year since 2011. Consumers shopped via a variety of channels, but the biggest winner was e-commerce: online sales were up 18.1 percent from the previous year. To understand the ways consumers shop and the experiences brands and retailers offer, Astound Commerce…
