Customer Service
October 9, 2018 at 8:45 am
Another Amazon Prime Day has come and gone. This e-commerce phenomenon is the perfect opportunity for vendors and brands to get in front of millions of Amazon-obsessed shoppers, who are looking for the best deals and the most convenience. While retailers (from big brands to small businesses) are now celebrating in the massive sales they…
September 27, 2018 at 10:03 am
Smart retailers know the value of providing their customers with an integrated, seamless shopping experience no matter the channel. On average, those with strong multichannel strategies retain 89 percent of their customers. Furthermore, those customers who shop with a business both in-store and online have a 30 percent higher lifetime value compared to those who…
September 17, 2018 at 11:46 am
LOLA is a rapidly growing subscription and direct-to-consumer feminine care brand. Originally offering tampons and pads, LOLA now also stocks hygiene and sexual wellness products for women. Just like Dollar Shave Club and Harry’s, LOLA started by selling a single product with a strong purpose, but has since grown its offerings to the point that…
September 16, 2018 at 9:05 pm
More than ever before, artificial intelligence (AI) is being used as a way for people to communicate with brands. Retail companies in particular are turning to AI-powered chatbots as a critical part of their tech stack to deliver mass precision reach and a superior customer experience. In fact, retail is expected to overtake banking to…
September 14, 2018 at 2:14 pm
It’s no surprise that retailers have long been witnessing a sharp decline in customers who visit their brick-and-mortar stores — even the big-name behemoths. Still, data shows that physical stores still account for 90 percent of all retail sales in North America. What accounts for this disparity? Millennials (yes, we can blame them for this…
September 10, 2018 at 1:05 pm
By implementing a self-service artificial intelligence (AI) chatbot solution, TechStyle Fashion Group (parent company of JustFab, Fabletics, ShoeDazzle) saved more than $1 million and was able to reduce the overall number of calls to its contact centers for transactional and traditionally self-service issues. In addition, the chatbot’s proactive, context-inclusive handoff of more complex chat sessions to live agents…
August 27, 2018 at 2:18 pm
The retail arm of CVS Health has launched four pilot stores featuring a new in-store beauty format called BeautyIRL, according to a report published by WWD. Currently, two BeautyIRL test stores are located in Florida, and the others are in Andover, Mass. and Stamford, Conn. The new stores offer brands not typically associated with mass market…
August 24, 2018 at 11:05 am
In this webinar, we will share results from Holiday 2017 and discuss what you need to do now to prepare for the 2018 holiday season.
August 23, 2018 at 10:43 am
While good products and good prices are important, the customer experience matters most. That’s the message from a new survey of more than 8,000 global consumers conducted by Medallia and Ipsos. Overwhelmingly, consumers say they’re more likely to purchase products or services based on positive customer experiences. In fact, according to the survey results, positive…
August 22, 2018 at 10:30 am
The back-to-school (BTS) shopping season is well underway — thanks in part to Amazon Prime Day — with 29 million households across the U.S. planning to spend a total of $27.6 billion on supplies in 2018. The BTS season is the second biggest shopping season of the year (after the holiday shopping season, which brought in…
