Customer Service

Natural Insight’s survey highlights the significance of providing an exceptional in-store experience to drive foot traffic and sales.

Social media sharing has become a powerful force in regulating brand reputation and moving sales, especially during the holiday rush.

So, what should retailers do to maximize holiday sales? It all starts by attacking those long lines and out-of-stock complaints.

Here are three reasons retailers should incorporate chat apps into their customer service strategy this holiday season.

Here are three ways for your physical retail environment to exceed your customers’ elevated holiday expectations.

Understanding consumers’ habits and preferences is key to reaching them effectively with the right products and offers.

The National Retail Federation has predicted that holiday sales this year will increase between 4.3 and 4.8 percent over the 2017 holiday season. Deloitte's annual retail sales forecast was even more positive, putting the figure at 5.6 percent. This means retailers are looking at between $717 billion and $1.1 trillion in sales this holiday season.…

In the past few months, we’ve heard the bell toll for several large retailers that are shuttering storefronts due to competitive pressures and less-than-favorable financial performances. The combination of these forces makes it critical for retailers to focus on building customer relationships — changing the one-time transactional buyer into a long-term brand advocate. While companies…

And … *poof*, there goes another North American retail icon. How on earth could this have happened? Here’s a hint: Don’t blame Amazon.com, the internet or Walmart. There is, of course, never just one thing that leads to the downfall of a company. It’s almost always a progressive and insidious erosion created by poor leadership…

Join us to learn tips for crafting the perfect welcome experience delivered seamlessly across multiple channels.