Customer Service

The key to changing this paradigm is in messaging platforms like Facebook Messenger, and now WhatsApp and Apple Business Chat.

Lowe's said last week that it plans to hire more than 65,000 associates this year to improve customer service and product availability. Roles are focused on enhancing customer service and include seasonal associate, merchandising support, store leadership and technology careers. According to a press release from the company, Lowe's hiring investments include: More than 50,000 seasonal…

Many retailers aren’t deploying end-to-end omnichannel strategies that will achieve a successful customer experience.

The retail industry is shifting dramatically, paving the way for companies to separate themselves from the competition by taking the right steps to exceed customer expectations. Accenture estimates that the retail industry will change more in the next 10 years than it has over the past 40. Why? Digitization. Business leaders have started leveraging digital […]

To create, implement and execute an omnichannel strategy, companies must focus on three things: people, processes and technology.

Just as the holiday season often brings a busier period of shopping, traveling and social events for the average person, so too does it come with supersized demands placed on retailers. The season, when consumers shop outside of their comfort zone, more broadly and more intentionally than at perhaps any other point on the calendar,…

Natural Insight’s survey highlights the significance of providing an exceptional in-store experience to drive foot traffic and sales.

Social media sharing has become a powerful force in regulating brand reputation and moving sales, especially during the holiday rush.

So, what should retailers do to maximize holiday sales? It all starts by attacking those long lines and out-of-stock complaints.

Here are three reasons retailers should incorporate chat apps into their customer service strategy this holiday season.