Customer Service

To create, implement and execute an omnichannel strategy, companies must focus on three things: people, processes and technology.

Just as the holiday season often brings a busier period of shopping, traveling and social events for the average person, so too does it come with supersized demands placed on retailers. The season, when consumers shop outside of their comfort zone, more broadly and more intentionally than at perhaps any other point on the calendar,…

Natural Insight’s survey highlights the significance of providing an exceptional in-store experience to drive foot traffic and sales.

Social media sharing has become a powerful force in regulating brand reputation and moving sales, especially during the holiday rush.

So, what should retailers do to maximize holiday sales? It all starts by attacking those long lines and out-of-stock complaints.

Here are three reasons retailers should incorporate chat apps into their customer service strategy this holiday season.

Here are three ways for your physical retail environment to exceed your customers’ elevated holiday expectations.

Understanding consumers’ habits and preferences is key to reaching them effectively with the right products and offers.

The National Retail Federation has predicted that holiday sales this year will increase between 4.3 and 4.8 percent over the 2017 holiday season. Deloitte's annual retail sales forecast was even more positive, putting the figure at 5.6 percent. This means retailers are looking at between $717 billion and $1.1 trillion in sales this holiday season.…