Customer Service
January 29, 2019 at 10:38 am
Brick-and-mortar managers must find ways to differentiate the in-store experience and create engaging experiences within their stores.
January 28, 2019 at 10:57 am
Women's handbag and accessories brand Vera Bradley recently opened a new line of communication with its customers: text messaging. The company is using text messaging to provide speedier and more personalized customer service. Prior to implementing the contact-center solution that enabled texting, Vera Bradley recognized its customers might be trying to send text messages to…
January 15, 2019 at 7:54 am
People still want what brick & mortar can deliver them, especially when customer service is based on a single view of the customer.
January 9, 2019 at 1:11 pm
Total Retail is excited to present to you its 50 Best Retail Tips of 2018! For the past several years, the Total Retail editorial team has spent time in the fourth quarter poring over the work of our expert contributors to identify the 50 very best tips of the year, and 2018 was no exception. We…
January 9, 2019 at 10:51 am
The key to changing this paradigm is in messaging platforms like Facebook Messenger, and now WhatsApp and Apple Business Chat.
January 7, 2019 at 1:39 pm
Lowe's said last week that it plans to hire more than 65,000 associates this year to improve customer service and product availability. Roles are focused on enhancing customer service and include seasonal associate, merchandising support, store leadership and technology careers. According to a press release from the company, Lowe's hiring investments include: More than 50,000 seasonal…
January 4, 2019 at 12:16 pm
Many retailers aren’t deploying end-to-end omnichannel strategies that will achieve a successful customer experience.
January 2, 2019 at 5:15 pm
The retail industry is shifting dramatically, paving the way for companies to separate themselves from the competition by taking the right steps to exceed customer expectations. Accenture estimates that the retail industry will change more in the next 10 years than it has over the past 40. Why? Digitization. Business leaders have started leveraging digital […]
December 19, 2018 at 12:50 pm
To create, implement and execute an omnichannel strategy, companies must focus on three things: people, processes and technology.
December 18, 2018 at 4:59 pm
Just as the holiday season often brings a busier period of shopping, traveling and social events for the average person, so too does it come with supersized demands placed on retailers. The season, when consumers shop outside of their comfort zone, more broadly and more intentionally than at perhaps any other point on the calendar,…
