Customer Service Reps

Hear best practices around how to motivate and empower your staff to make your customers feel every bit as important as they are.

It’s not April Fool’s Day! Just before the holidays, Lowe's really is introducing two robotic shopping assistants at one of its Orchard Supply Hardware stores in San Jose, Calif. According to a press release from the home improvement retailer, the autonomous robots — called OSHbots — were developed by Fellow Robots, a technology company that specializes in the design and development of autonomous service robots, in partnership with Lowe's own Innovation Labs.

If you're one to predict if the holidays will be successful by how many seasonal employees companies hire, than this year we're going to be seeing a lot of happy retailers. Several companies have announced that they’re ramping up their seasonal hiring for the holidays.

How do you compete if you can’t offer same-day delivery? Doug Sternberg offers his expert thoughts in this webinar.