Customer Retention

Just as the holiday season often brings a busier period of shopping, traveling and social events for the average person, so too does it come with supersized demands placed on retailers. The season, when consumers shop outside of their comfort zone, more broadly and more intentionally than at perhaps any other point on the calendar,…

Merchants need to start looking ahead and think about new approaches to turn holiday shoppers into year-round customers.

Here are three ways for your physical retail environment to exceed your customers’ elevated holiday expectations.

Understanding consumers’ habits and preferences is key to reaching them effectively with the right products and offers.

In a bold, buzzed-about move at the end of September, American accessories giant Michael Kors acquired Italian luxury brand Versace for a whopping $2.1 billion. This acquisition represents one of the first attempts by a U.S. fashion company to run an elite luxury brand, and not everyone is convinced that the merger was a good…

In episode 174 of Total Retail Talks, Executive Editor Joe Keenan interviews Patrick Stewart, CEO, Apricot Lane Boutique, a women's fashion retailer. In this wide-ranging conversation, Stewart discusses what Apricot Lane is doing to acquire and retain millennial customers, how the brand's social consciousness factors into those efforts, why the in-store shopping experience is integral…

In the past few months, we’ve heard the bell toll for several large retailers that are shuttering storefronts due to competitive pressures and less-than-favorable financial performances. The combination of these forces makes it critical for retailers to focus on building customer relationships — changing the one-time transactional buyer into a long-term brand advocate. While companies…

And … *poof*, there goes another North American retail icon. How on earth could this have happened? Here’s a hint: Don’t blame Amazon.com, the internet or Walmart. There is, of course, never just one thing that leads to the downfall of a company. It’s almost always a progressive and insidious erosion created by poor leadership…

Join us to learn tips for crafting the perfect welcome experience delivered seamlessly across multiple channels.

According to the Voxpro CX Index: At the Corner of Technology and Human Experience, though, consumers still want human-to-human interaction. This means businesses need to deploy a balanced approach for CX. Voxpro, powered by TELUS International, surveyed 1,000 U.S. consumers to determine how they feel about interacting with AI and automation, such as chatbots, and how well they trust businesses with their personal data.