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Customer Retention
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With the abundance of choice that todayโs consumers have, particularly online, weโve seen loyalty to retailers and brands decrease. If a retailer canโt meet the immediate and increasingly stringent needs of a consumer, be it price, product quality, service, delivery time, etc., they simply move on to a competitor. And those shifts are occurring acrossโฆ
Consumers willingness to adopt new products and try new experiences hasnโt merely increased; itโs reached an entirely new level of hyperadoption that retail brands are claiming they canโt keep up with. With consumers just as quick to try new brands as they are to walk away from ones they were once loyal to, retailers areโฆ
In the โretailpocalypseโ โ i.e., the age of mass closings of brick-and-mortar retail stores falling to new online competition โ brands live and die by their ability to communicate a strong purpose that resonates with their core customer base. In the absence of abundant sales leads, companies must instead bolster long-term relationships with customers. Thisโฆ
Online shopping has become an essential service during the COVID-19 crisis. No longer is going to the supermarket, bank or mall a safe option for consumers. Rather, sourcing and purchasing from the safety and comfort of oneโs home is the new normal. Online retailers are experiencing surges of 30 percent and higher, traffic is scalingโฆ
In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss an article recently published on Total Retail titled, โConsumer Shopping Habits During the COVID-19 Crisis,โ authored by David Fisch, general manager of Shopkick. Shopkick recently conducted a survey of nearly 25,000 consumers across the country to gain insights into changingโฆ
In todayโs competitive retail landscape, customer experience (CX) can make or break a brand. The numbers are clear that CX is now a primary factor in growing revenue and retaining customers. That means your storeโs CX is too important to leave to chance. To deliver the experience your customers expect and then surpass their expectationsโฆ
In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss Walmartโs announcement that it's going to launch a paid membership program, similar to Amazon Prime. The service will be called Walmart+, and will expand on the retailerโs grocery-delivery subscription service. Walmart is launching a paid membership program to develop a toolโฆ
Brand loyalty is a driving factor in todayโs commerce. It affects where people shop, what they buy, and how much they spend. Yet customer loyalty is changing in todayโs blended e-commerce landscape that combines traditional retail with direct-to-consumer. Customers are interacting with retailers differently, and businesses need to nurture, nudge and delight them. Retailers haveโฆ
Zappos.com, the Las Vegas-based online shoe and apparel retailer, is known for its industry-leading return policy and first-class customer service. The company is also making a name for itself with innovative marketing tactics. In a presentation yesterday at the eTail West conference in Palm Springs, Calif., Joe Grusman, general manager, e-commerce marketing at Zappos, detailedโฆ
Many retail observers and experts have similar advice for success: provide a data-driven, personalized shopping experience; make transactions as convenient as possible; and engage with shoppers on social media and through influencers. Brands should surely implement these strategies to see what works for them. Our recommendation for engaging with Gen Z shoppers โ 18 toโฆ