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Customer Data
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In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss the recently released report, Customer Loyalty in a Fragmented Retail Market. The report, which was produced by Total Retail with card-linking technology provider Fidel, dives into how retailers can leverage data to create long-term customer relationships, and the role ofโฆ
With the abundance of choice that todayโs consumers have, particularly online, weโve seen loyalty to retailers and brands decrease. If a retailer canโt meet the immediate and increasingly stringent needs of a consumer, be it price, product quality, service, delivery time, etc., they simply move on to a competitor. And those shifts are occurring acrossโฆ
Over the course of just a few weeks, the COVID-19 pandemic has permanently redefined large swaths of the American retail landscape. The global virus has forced brands to face a crisis of survival and relevancy that will have long-term repercussions for the shape of the retail industry. In response to the crisis, Amperity has launchedโฆ
Consumers willingness to adopt new products and try new experiences hasnโt merely increased; itโs reached an entirely new level of hyperadoption that retail brands are claiming they canโt keep up with. With consumers just as quick to try new brands as they are to walk away from ones they were once loyal to, retailers areโฆ
Register now, and learn more about the 3 key areas needed to get personalization right in a world impacted by C-19.
The COVID-19 pandemic has upended our daily lives. The retail industry was already in a state of disruption, but an unforeseen event of this magnitude has accelerated dynamic shifts in consumer buying behavior. During the weeks of March 9 and March 16, Astound Commerce deployed two surveys, each canvassing 500 online global consumers, in theโฆ
In this webinar, weโll walk through how Planet Blue leverages an omnichannel view of the customer.
Shhh! Donโt make any noise. The 800-pound gorilla is distracted. Now is your chance. Iโm talking about the fact that Amazon Prime delivery delays are as long as a month now. Now is your opportunity to serve your customers like never before. Now is the time to make up ground and become a digital force.โฆ
In the midst of mounting uncertainty surrounding the COVID-19 outbreak, the presidential election, and other stressors, customer service needs to be dialed up now more than ever. In the retail industry, with more employees working from home and less shoppers visiting physical stores, the time is now for brands to strengthen their direct-to-consumer (D-to-C) mind-set.โฆ
Direct-to-consumer (D-to-C) businesses exploded in 2019. There are now almost 400 D-to-C brands in the apparel and accessory market alone. As D-to-C momentum reaches full swing, traditional retail fashion brands like Nike are jumping on board in a big way. For example, Nike estimates that its D-to-C sales will reach $16 billion in 2020. Otherโฆ