Customer Data

In today’s fast-paced retail environment, mid-market brands face the challenge of competing with industry giants with more resources and larger budgets. However, retail media networks (RMNs) are leveling the playing field, providing these smaller companies with powerful tools to engage customers across multiple channels. With advanced ad targeting and data-driven strategies, mid-market businesses can achieve…

Retail media networks (RMNs) continue to demonstrate how they can be a powerful revenue driver for retailers, creating a win-win-win for everyone involved. Retailers can monetize their valuable first-party data and online and in-store inventory, while customers benefit from timely, relevant content that enhances their shopping experience. At the same time, advertisers can reach highly…

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Mitesh Lakhani, senior director of solutions consulting at Adverity, the integrated data platform for the modern marketer. Listen in as Lakhani details his career background and Adverity's offerings (1:00), the evolution of marketing data management in retail (2:50), and the biggest data management…

The digital advertising world was poised for a major transformation with the anticipated end of third-party cookies. For years, marketers had relied on cookies to track user behavior and deliver targeted ads. Google’s plan to phase them out by 2025 marked the beginning of what many saw as a cookie-less future, driving the industry toward…

In episode 465 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ellen Webb, vice president of shopper analytics and insights at PepsiCo, a global leader in convenient foods and beverages with a portfolio of more than 500 brands. Listen in as Webb provides an overview of PepsiCo's pepviz data analytics initiative (0:55), what they're learning…

At its inception, digital for retail and commerce promised total visibility, reporting and optimization of each customer’s interactions with a brand across their lifetime. That promise is the foundation of online marketing. But while companies that invest in digital experience generate an incredible quantity of data, they often feel burdened by its volume. And they…

E-commerce holiday spending reached an impressive peak of $1.17 trillion in 2023, up 3 percent from 2022. If this trend continues — as many analysts expect — then retailers are in for a challenging but lucrative 2024 season. Retailers’ obstacle (or their opportunity) will be to capitalize on increased consumer spending while heeding shifting consumer…

Some of the biggest retail competitors out there rely heavily on first-party data to maintain the lead in their industry. Nike uses first-party data to personalize marketing messages, launch targeted product lines, and improve overall customer engagement. Similarly, Walmart invests heavily in tech and data analytics to personalize the shopping experience, and Sephora’s Beauty Insider…

Generative artificial intelligence (GenAI) has taken retail commerce by storm, drastically changing the behaviors of online customers to a point that retailers are making investments in the technology to improve the customer experience. According to Forrester’s March 2024 Consumer Pulse Survey,  consumers use of GenAI is growing, with 48 percent of U.S. consumers agreeing that…

The retail industry is no stranger to data. For years, retailers have made extensive use of data to help drive initiatives like identifying customers, determining how to target ads, and devising pricing strategies. However, today's breed of data analytics and management solutions — including but not limited to artificial intelligence tools and services — have…