Customer Acquisition

Smartphone-Based Data Will Revolutionize Retail
July 18, 2016 at 9:47 am

Everyone in the TV industry knows about the overnights. Such Nielsen ratings let executives know which shows are taking off and which arenโ€™t.  Perhaps thatโ€™s why TV is such a vibrant business. Some 65 percent of new shows are canceled every season, according to one estimate. Other industries havenโ€™t had this luxury. In particular, retailers often haveโ€ฆ

Frank + Oak's Strategy for Selling Womenswear
July 11, 2016 at 12:15 pm

Frank + Oak made its reputation as a retailer of men's apparel, accessories and shoes, first selling online, then adding brick-and-mortar stores. The company is about to undertake another evolution as it prepares to sell womenswear. In episode 43 of Total Retail Talks, Eric Alper, chief marketing officer at Frank + Oak, discusses the company'sโ€ฆ

How to Get the Most Out of the Data You Already Have
June 23, 2016 at 12:17 pm

Data is the most powerful tool a retailer can wield. If aggregated and used correctly, data can position your company ahead of the pack and grow your customer base exponentially. However, choose the wrong data or misinterpret its meaning and youโ€™ve wasted your biggest asset. With the overabundance of data at retailersโ€™ fingertips, itโ€™s imperativeโ€ฆ

โ€‹Whole Foods Opens its First Millennial-Inspired Store
May 26, 2016 at 10:55 am

Some millennials might cry into their kombucha when they learn that the first Whole Foods' 365 store doesn't have a tattoo parlor. The new Los Angeles grocery, Whole Foods' first in more than a dozen 365-branded stores the company is planning, has plenty of other eye-candy, which might prompt some millennials to get snap happy onโ€ฆ

Gap Considering Selling on Amazon
May 18, 2016 at 10:22 am

Gap Inc. CEO Art Peck said the retailer would consider relying on third-party sellers such as Amazon.com to reach customers. โ€œTo not be considering Amazon and others would be โ€” in my view โ€” delusional,โ€ Peck said at the companyโ€™s annual investor meeting Tuesday in San Francisco. โ€œWe are always considering all of the opportunities beyondโ€ฆ

Macy's Woos Millennials With Ramped-Up Wedding Business
May 9, 2016 at 10:35 am

Macyโ€™s wants more shoppers to say โ€œI doโ€ to its wedding business. The department store chain is stepping up its nuptials game in the hopes of winning a bigger slice of the $60 billion U.S. wedding pie. Among other moves: Macyโ€™s is adding higher-end bridal jewelry to its assortment and training its army of personal shoppersโ€ฆ