Content Marketing

The Smartest Ways to Build Trust With Your Customers Online
April 17, 2019 at 12:15 pm

Good relationships, including the ones between a business and its customers, are built on trust. Consumers need to feel confident that they're being told the truth and that a company’s products will match up to its claims. Furthermore, in today’s cyber society, many customers are highly concerned about the safety and security of their private…

Mastering Context: The New Digital Frontier
March 19, 2019 at 11:33 am

As brand marketers, we often believe we’ve seen the apex of new and unique ways to reach consumers as well as the levels of personalization a product can offer. As a brand marketer and digital strategist at Mars for eight years before joining Salsify, I’ve seen the struggle to maintain brand identity and relevance firsthand.…

What Anheuser-Busch InBev is Doing to Grow Digital Awareness, Sales
March 11, 2019 at 1:09 pm

In episode 186 of Total Retail Talks, Total Retail Executive Editor Joe Keenan interviews Carolyn Littlefield, senior director of e-commerce at Anheuser-Busch InBev. Listen in as they discuss the steps AB InBev is taking to grow its digital business, including the role content plays in that initiative. This episode was recorded live at Groceryshop in…

Content Management for the Sake of Customer Experience
February 14, 2019 at 3:34 pm

“Content” is by far one of the most-used buzzwords today. But what does it really mean? From product information to content marketing, there are numerous steps in the content supply chain that can get lost in the shuffle. Most companies, both large and small, know they need a content strategy, though many may be unsure…

Extend the Shelf Life of Your Web Content
December 20, 2018 at 10:23 am

Retailers invest in content that catches shoppers’ attention, educates them about their products, and (ideally) converts them into customers. Marketers might think that the content they produce is one-and-done, especially if the content is dedicated to a specific sale or other limited-time offer. However, much of the content created in the retail space can be…

BARK Looks to Brick-and-Mortar for Future Growth
November 26, 2018 at 12:02 pm

In episode 173 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Rich Sargente, general manager and vice president of sales at BARK, maker of the BarkBox, a subscription commerce model that sells dog toys and treats to pet owners, discusses the brand's push into physical retail. Specifically, Sargente addresses BARK's wholesale…