Behavioral Retargeting

Retail Marketers Put Data in the Driver's Seat for Personalization and Precision
August 30, 2018 at 9:46 am

We’re saying it: personalization is queen among today’s consumers. Just look at Spotify, which algorithmically delivers a unique 30-song playlist to each of its tens of millions of users every week. Meanwhile, Google Home's Assistant and Amazon.com's Alexa use voice recognition technology to tailor their responses to each member of a household. Nowhere is this truer…

Millennials DO Shop in Stores
June 20, 2018 at 11:52 am

Some in the retail industry believe that millennials have contributed to the decline of brick-and-mortar stores. These young digital natives are constantly tethered to devices and buy products online at the expense of physical stores, or so goes popular belief. That’s a myth, according to our recent survey of more than 1,000 U.S. consumers. We…

Understanding the Gender Effect of Technology Disruptors to Meet Consumer Expectations
May 7, 2018 at 11:53 am

Shopping preferences of men and women are diverging as each gender responds differently to disruptive technologies. This dynamic was highlighted in our new study, Mind the Gap: The Gender Effect on Shopping Habits and Technology Disruptors. In fact, according to the results, men are less likely to embrace disruptors like mobile shopping, Amazon.com, and discount…

3 Myths About Millennials That Can Damage Your CX
May 4, 2018 at 12:18 pm

The media has painted millennials as killers of many things — whether it’s napkins, diamonds or bars of soap. And if you pay attention to any of these headlines, you might view the generation as a group of ruthless avocado toast fiends who aren’t interested in any of the traditional products or marketing tactics that…

Women Consumers and How Retailers Can Better Serve Them
May 2, 2018 at 12:13 pm

This is an $18 trillion global spending story. Seventy percent to 80 percent of consumer purchasing is controlled by women. There's a reason why many retailers have shifted their language from share of wallet to share of purse, and why terms like clientele’ing are starting to replace terms like showrooming. Women are the gatekeepers to…

Millennial Parents Shop Differently Than Other Generations, Report Finds
May 1, 2018 at 11:56 am

Findings from the spring edition of the National Retail Federation’s quarterly Consumer View report provides insight into how millennial parents shop, spend and engage with brands differently than parents in other generations. Millennial parents turn to their smartphones at every point during shopping. The study found 78 percent use their phones to research products (compared…

5 Customer Behaviors and What They Mean for Retailers’ Email Programs
April 26, 2018 at 1:00 pm

I’ve received more than 30 retailer emails today alone … and it’s not even lunch time. These emails range from basic blasts with varying degrees of relevance to me to more personalized abandoned cart reminders and follow-ups on items I’ve interacted with. It might seem that I’m reviewing these with a particularly critical eye, but…