After years of free and easy return policies, retailers are working to reduce rampant return rates. Nearly half now charge fees to offset rising costs. Popular brands like H&M, Zara, and DSW, among others, are opting to add fees to combat environmental, freight, labor and packaging costs associated with product returns. But are these punitive…
Yifat Baror
A perfect storm is brewing in retail, sparking a critical reckoning for industry leaders. Social commerce has exploded, digital brands have resurrected brick-and-mortar, delivery demands have intensified, and artificial intelligence is promising operational overhaul. Legacy retailers and e-commerce disruptors face an imperative: either rapidly transform business models, supply chain strategies and technological capabilities OR risk…
