A survey by the National Retail Federation in 2018 showed that retailers reported a median return rate of 10 percent. This equates to $369 billion in sales that were made and then lost. Legitimate returns are expensive for retailers — labor, overhead, and opportunity costs all impact performance. Added to these necessary returns, return fraud…
Tom Rittman
In response to a survey by the National Retail Federation, retailers reported a median return rate of 10 percent. This equates to $351 billion in sales that were made and then lost. Legitimate returns are expensive for retailers — labor, overhead and opportunity costs all impact performance. Added to these necessary returns, the 2017 increase…
