Tom Lewis

Tom Lewis

Tom Lewis is global leader, CX transformation, at TTEC Digital, a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms – plus in-house expertise in CX strategy, data and analytics, AI and more, TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes. Want to take a deeper look at how automation can drive your contact center ROI strategy forward? Read the eBook.

Think Outside the Box to Maximize GenAI Investments in the Contact Center

For years, brands have assessed the return on investment of customer experience automation by asking three questions: What does it cost to serve a customer today? What could it cost to serve a customer tomorrow? What is the investment price to get from A to B? With these questions guiding the way, we’ve seen a…