The retail industry is gearing up for an artificial intelligence-first revolution, with customer experience (CX) at the center of this massive shift. AI is poised to become an essential instrument for retailers, enabling them to outpace competitors, provide standout personalized services, and keep CX at the core of their business strategy, creating a flywheel effect…
Teresa Anania
With economic uncertainty and the ongoing pandemic, many people — including retailers — were ready to leave 2022 to the history books. Looking ahead to this new year, retail trends that surged during the pandemic, like the rise of e-commerce, will continue. Recovery from the disruption caused by the pandemic will force retailers to get…
The pandemic and resulting economic slowdown has been devastating to retailers. Supply chain disruptions, spending cuts, and labor shortages have all contributed to retail woes. While things have gotten tougher for retailers, customers haven’t gotten more forgiving. According to Zendesk's 2022 Customer Experience Trends, just one bad customer experience can drive consumers to shop elsewhere.…
The holidays are upon us, and retailers are readying themselves to pull out all the stops to get customers “through the door” — albeit virtually. If you’re like me, your inbox, text messages and social media feeds were flooded with offers for Cyber Month, Black Friday, and even Small Business Saturday. While we brace ourselves…
