Taylor Harnois

Taylor Harnois

Taylor Harnois is the General Manager of Music Shop 360 – the leading all-in-one, cloud-based retail point-of-sale (POS) solution for modern music retailers – where he oversees all aspects of the Music Shop 360 brand, including sales and marketing, customer experience and support, and product and development. Taylor has been with Music Shop 360 for six years in various capacities. Prior to his time at Music Shop 360, Taylor spent many years in the retail and education industries. He holds a bachelor’s degree in business administration and a Master’s degree in Business Leadership.
Personalization and Specialization: How Retailers Can Stand Out in a Competitive Market

In today’s retail landscape, standing out requires more than a wide selection of products or competitive pricing. Shoppers want curated, meaningful experiences — both online and in-store — that speak to their specific needs and interests. By adopting strategies rooted in personalization, specialization, and data-driven decision-making, retailers can gain a competitive edge, foster deeper customer…

Navigating Multichannel Operations for Better Buying Experiences

According to McKinsey, more than half of business-to-consumer customers engage with three to five channels each time they make a purchase or resolve a request. The evolution of technology has transformed these channels into explicit, interconnected conduits directly impacting customer satisfaction. In today’s retail landscape, it's no longer sufficient to merely acknowledge this fact; retailers…

Unlock the Power of Great Customer Service: Tips Retailers Shouldn't Overlook

According to research, customer-centric companies are 60 percent more profitable than companies that don’t focus on customers. In today's competitive retail landscape, customer service is more important than ever. With the proliferation of e-commerce and easy access to customer reviews, businesses that don’t prioritize exceptional customer service are quickly left behind. The most successful retailers…

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