Supriya Jain

Supriya Jain

Supriya Jain is principal, research at Gartner, the leading research and advisory company.

Is Retail Making a Digital Comeback?

In 2018, specialty retail was under assault. This year, it’s taking up arms. Specialty retailers have improved fulfillment speed dramatically. Consider, a fifth of brands now offer free two-day shipping, and the number of brands offering next-day shipping has doubled. Recognizing that mobile accounts for 55 percent of online traffic, on average, in this sector,…