The busy holiday shopping season is already upon us, bringing today’s brands an important opportunity to strengthen relationships with new and existing customers. As increasing numbers of consumers rely on e-commerce to meet their shopping needs while the overtaxed supply chain is simultaneously slowing down order fulfillment, brands are competing to navigate this challenge. As…
Steve West
Steve West is director of marketing at Shelf.io, an end-to-end knowledge automation platform powering today’s contact centers with answers. Steve is a product expert in the CX and contact center industries, focusing on the strategic needs of the market and how technology can improve support experiences for businesses, employees, and consumers.
