Customer service-focused companies pay attention to the needs of their customers. Such companies are amazing. They empower their employees to avoid such negative phrases. They hire the right people, train them properly, and motivate and praise them when they come up with solutions to their customers’ needs and problems. In other words, they empower their employees to come up with solutions where they can say, "Yes!"
Shep Hyken
When a big-box store such as Home Depot, Lowe's, Costco or Sam's Club comes to town, local businesses get nervous. How can they compete with the "everyday low prices"? How will they keep their customers? How will they attract new ones? After all, they don't have the advertising budget, inventory or buying power that big-box retailers do. While there's some reality to all of the concerns that a local or small business might have, they're really just excuses. Plenty of local and small businesses flourish long after these larger stores move into their territory.
