Though we’re in the peak of summer, retailers are preparing for the holidays looming just a few months away. If the growth in holiday retail sales in 2017 (a 5.5 percent increase to $691.9 billion) serves as any indication for the 2018 holiday season, retailers can expect an influx of shoppers with evolving demands. As…
Sean Spector
Dropoff’s annual survey aims to uncover shoppers’ motivations and expectations surrounding delivery. This year’s findings shed light on startling insights that should be on every retailer’s radar. Consumers’ delivery expectations are rapidly increasing, but their experiences are actually declining. Meanwhile, trust in crowdsourced peer-to-peer delivery providers remains staggeringly low. It’s obvious retailers are struggling to…
While the holidays come just once a year, a brand’s reputation can easily be damaged and customers quickly lost when expectations aren’t met during the pivotal shopping season. This past holiday season, we saw retailers make changes to their delivery options to provide shoppers with conveniences they increasingly see as essential, like same-day delivery. At…