Ryan Nichols

Ryan Nichols

GM for Zendesk Talk

Why Retailers Need an Omnichannel Support Strategy Next Holiday Season

With the busiest retail season of the year behind us, it’s the perfect time to assess performance and reflect on opportunities to improve and ensure an even more successful holiday season in 2018. The holidays always bring with them the highest ticket volume, as customers reach out to businesses with a flurry of questions around returns, password…