There are many reasons an online order may fail to be completed, from bad weather to back-ordered product. And there’s always the chance the package ended up on your neighbor’s doorstep instead of yours. Whatever the reason, when a customer fails to receive their order, the cost adds up fast. The yearly cost of failed…
Roberto Marzo
With the rise of one-click, buy-it-now, one-stop shopping, retailers are caught up in a tug-of-war to capture the attention of consumers. They have to enable the on-the-go convenience that today’s on-demand world expects, and, at the same time, provide an engaging experience that builds brand loyalty and creates a strong connection with customers. Furthermore, with…
