For anyone who has ever worked in the service industry, “the customer is always right” is a motto so essential it borders on creed. But has the time come for us to admit that we’ve helped blur the lines between customer empowerment and customer entitlement? A single glance at return rates and impact reveals we've…
Robert Gorin
There’s no other way to say it: pricing has caught up to everyone. If the recent flurry of TikTok videos about McDonald's Hash Browns has shown us anything, it’s that companies simply can’t raise prices forever. At some point, they’ll price themselves out of the market. Within CPG specifically, prices are rising across the board.…