Rich Lyons

Rich Lyons

Richard B. Lyons is Executive Vice President at Capgemini’s Digital Customer Experience Practice.

Rich founded Lyons Consulting Group (LYONSCG) in 2003 and it was acquired by Capgemini in 2017. Prior to founding LYONSCG, Rich served as Vice President of Sales for divine, Inc. in Chicago. He served in that same role as part of marchFIRST and Whittman-Hart. Rich graduated Summa Cum Laude with a BSEE from the University of Michigan and holds an M.B.A. from J.L. Kellogg Graduate School of Management at Northwestern University.

January 9, 2020 Digital Commerce and the Customer Experience: Top Trends for 2020

For all the prognosticators out there trying to predict which digital commerce brands and retailers will be the winners and losers in 2020, there’s a simple litmus test: the customer experience. Without a doubt, succeeding in 2020 will require companies to have 20/20 vision into how consumers want to experience a brand — both online…

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