COVID-19 is the ultimate change agent, and implications have hyperaccelerated shifting consumer behaviors, catching brands unprepared. In 2021, marketers must implement digital innovations to drive commerce now and into the future. Here are three consumer-centric digital commerce disruptions brands must pay attention to for revenue generation and fostering loyalty. Evolving Consumer Attitudes Are Fueling Flexible…
Renata Akers
The 2019 holiday season feels like a lifetime ago, in a robust economy and pre-pandemic. Taking a look back, we see that initial retail forecasts were lackluster, with analysts predicting a downturn from 2018. Final figures belied those early grim predictions, however, with the National Retail Federation (NRF) confirming that retail sales for the last…
The COVID-19 pandemic has upended our daily lives. The retail industry was already in a state of disruption, but an unforeseen event of this magnitude has accelerated dynamic shifts in consumer buying behavior. During the weeks of March 9 and March 16, Astound Commerce deployed two surveys, each canvassing 500 online global consumers, in the…