"Phygital" is a hybrid marketing channel that captures customer data to deliver a personalized experience. As the number of online shoppers drives stiffer retail competition, consumers’ loyalty to their established shopping practices appears to be dwindling. Seventy-five percent of consumers reported trying a new shopping behavior since the beginning of the pandemic, and many have…
Ravi Pratap Maddimsetty
The QR code has become a ubiquitous part of the consumer experience amidst the COVID-19 pandemic, as businesses seek ways to limit physical contact. Consumer confidence in the QR code is also high. Eighty-seven percent of respondents in a 2020 Ivanti Report felt secure using a QR code to complete a financial transaction. However, in…