Pete Weaklend

Pete Weaklend

Pete Weaklend is the senior vice president of global solutions and innovation at Sitel Group. Leveraging his 20-plus years of customer service and contact center design and delivery experience, Pete directs a global design team that’s focused on the creation and implementation of transformational business solutions to optimize the customer experience.

August 22, 2018 How Retailers Can Earn an A+ in CX This Back-to-School Shopping Season

The back-to-school (BTS) shopping season is well underway — thanks in part to Amazon Prime Day — with 29 million households across the U.S. planning to spend a total of $27.6 billion on supplies in 2018. The BTS season is the second biggest shopping season of the year (after the holiday shopping season, which brought in…