By creating personal experiences and focusing on long-term loyalty, your business can appeal to both webroomers and showroomers.
Paul Dobbins
It’s clear to see: new technology is changing the retail industry. For example, 34 percent of retailers are currently experimenting with autonomous technology. However, though adopting new tech to stay ahead is great, it’s just as important that retailers understand what they’re getting into before implementing that tech into their business structures. Preparing for Retail's…
Long lines, impossible parking lots, the overall stress of the season — it’s no wonder you see frazzled, frustrated customers during the holidays. And who can blame them? Well, apparently retailers can. In a recent survey by alldayPA, 76 percent of respondents complained about brands’ reluctance to apologize for problems, while 47 percent said they…
