As digital ad costs continue to climb, it’s no surprise that direct-to-consumer (D-to-C) brands are looking for new ways to connect with customers. However, they cannot take a one-size-fits-all approach to customer engagement. Today’s shoppers are split on where they prefer to engage with brands. In fact, our recent Brand Authenticity Report found that nearly…
Paige O'Neill
After months of saving for the future, consumers appear eager to embrace the upcoming holiday season. Bain & Company is forecasting that 2021 holiday retail sales could achieve the second-highest growth rate in two decades, rising 7 percent to $800 billion. When was the highest growth rate during November and December over that same time…
Black Friday and Cyber Monday are quickly approaching and more than ever this holiday season, retailers need to cater to shoppers wherever they are as they research and purchase products. A recent survey of 3,000 global, multigenerational consumers found that 90 percent expect their customer experience to be consistent this holiday season regardless of how they shop — online or in-store. While this is no small feat, if retail brands keep the following priorities top of mind, they'll be ready to meet customer demands this Black Friday and Cyber Monday:
Cultural variances are present in brick-and-mortar stores, from what products are offered to how they're merchandised, but these nuances are often lost online. Too often, language is an afterthought. In today's global economy, retailers that are able to replicate the in-store experience and provide a localized approach to online shopping will have a significant advantage.