Nick Hill

Nick Hill

Nick Hill is General Manager of Communities at Khoros, a global leader in digital-first customer engagement software.

3 CX Trends to Spread Cheer During the Holidays (and Beyond)

Holiday e-commerce sales will grow 11 percent to 15 percent this season, per Deloitte, with retail sales right behind at a 7 percent to 9 percent increase. In total, people will spend about $1.49 trillion to $1.52 trillion dollars holiday shopping. That’s a lot of spending — and 83 percent of people say they would stop…