Mikhail Dubov

Mikhail Dubov
A software engineer and former investment banker, Mikhail worked at Alphasights, Swoon Editions and Citigroup. He co-founded Chattermill with Dmitry Isupov at Entrepreneur First and is passionate about helping businesses become better through software. He holds a BA from Cambridge in Economics, and a Masters in Risk Management from the London School of Economics.
Why Understanding the Reason Behind Returns is Crucial for Retailers

As more customers shop online, the cost of returns has increased alongside it. Fashion giant Zara became the latest retailer to introduce charges for shoppers who return items bought online, with other stores predicted to follow suit. Fast-fashion brand Boohoo also recently warned its revenue was unlikely to grow in the first half of the…